Terms of Service

These Terms of Service ("Terms") outline the policies governing the use of the services and products of Sublime Logics ("Sublime Logics", "we", "us", or "our"), including sublimelogics.com (the "Site"). By accessing the Site, registering for any of our services, or engaging us for a project, you confirm that you have read, understood, and accepted all the terms and conditions outlined in this document. If you do not agree, please discontinue use of the Site and our services.

The Site is intended for business and professional use. By using the Site or engaging our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms, whether on your own behalf or on behalf of an organization you represent.

These Terms apply to the use of services and products offered by Sublime Logics and to any website owned and operated by Sublime Logics. These Terms do not extend to companies in which Sublime Logics holds no ownership or control, to individuals who are not employed or managed by Sublime Logics, to third-party service or product providers engaged under separate contract, or to any third-party website to which the Site links.

You agree to use the Site only for lawful purposes and in a manner consistent with these Terms. You may not:

• Use the Site in any way that violates applicable local, national, or international law or regulation;
• Attempt to gain unauthorized access to any part of the Site, related systems, or networks;
• Introduce viruses, malware, or other harmful code, or otherwise interfere with the Site's operation;
• Scrape, harvest, or collect data from the Site using automated means without our prior written consent;
• Impersonate or attempt to impersonate Sublime Logics, an employee, or any other person or entity.

Unless otherwise stated, all content on the Site, including text, graphics, logos, icons, images, case studies, and software, is the property of Sublime Logics or our licensors and is protected by copyright, trademark, and other intellectual property laws. No part of the Site may be reproduced, distributed, or used to create derivative works without our prior written consent, except as necessary for normal, personal, non-commercial use of the Site.

Information on the Site, including service descriptions, portfolio work, and pricing indicators, is provided for general informational purposes and does not constitute a binding offer. Any actual engagement for custom software development, dedicated engineering squads, AI, or consulting services will be governed by a separate signed proposal, statement of work, or master services agreement ("Agreement") between Sublime Logics and the client. The terms of that Agreement will take precedence over these Terms in the event of a conflict. Sections 7 through 12 below describe our standard payment, delivery, and refund practices, which apply except where an Agreement states otherwise.

If you are unsatisfied with any aspect of our services, we ask that you first raise the matter directly with your Sublime Logics Project Manager so that we can work toward a mutually acceptable resolution. Please contact us in writing before pursuing a formal claim, chargeback, or dispute. Formal complaints should only be filed if we have been unable to reach a satisfactory resolution through direct communication.

We manage every engagement in a professional manner to ensure that clients receive what was agreed in the applicable proposal or Agreement. Where a dispute cannot be resolved informally under Section 7, refund requests will be assessed under our dispute resolution process and, where applicable, considered in accordance with the schedules set out in Sections 9 and 10 below.

This section applies to fixed-scope engagements such as custom web, mobile, SaaS, ERP, CRM, and AI application development.

If a project has not yet been initiated, we will issue a full refund of any advance payment. For active projects, delivery and refund terms are set out in the signed Agreement for that engagement. Where no Agreement or delivery schedule has been signed, Sublime Logics may, at its discretion, issue a partial refund if the project is not completed as anticipated. In such cases, we will calculate the proportion of work completed against the agreed project scope; the value of the incomplete portion will form the basis of any refund, less costs already reasonably incurred.

This section applies to staff augmentation and dedicated-hire engagements, including developers, designers, QA engineers, and other resources assigned to a client on a time-based basis.

We will issue a full refund of fees already paid if Sublime Logics causes a delay in starting an assigned resource's engagement. If a client cancels an ongoing engagement, we will issue a proportionate refund covering the unworked portion of the billing period; no refund is offered for days already worked. If a client is not satisfied with the work of a dedicated resource at any point, they must notify their Sublime Logics Project Manager immediately and request an adjustment for the specific period of concern. Requests for credits or discounts raised after the relevant billing period has closed will not be accepted.

Our delivery and refund commitments described above are conditioned on the following:

• Timely payments. Delivery milestones assume that agreed payments are received on schedule; outstanding payments may cause corresponding delays for which Sublime Logics is not responsible.
• Timely communication. The client must provide timely feedback, approvals, and information required for the project to progress. Sublime Logics is not responsible for delays or incomplete delivery arising from a client's delayed or absent communication.
• Completeness of information. Sublime Logics is not obligated to meet delivery or refund commitments where a client fails to provide complete project requirements or scope at the outset of an engagement.
• Where a formal Agreement includes a specific penalty clause for late delivery, that clause will govern in place of the general terms above.

Where a refund is approved, Sublime Logics will process it and notify the client by email within five (5) business days of the agreed cancellation or resolution date. Refunds will be issued using the same payment method used for the original payment, wherever technically possible.

When you submit information through our contact forms, consultation bookings, or newsletter subscriptions, you confirm that the information you provide is accurate and that you have the right to share it with us. We may use submitted information in accordance with our Privacy Policy.

If you apply for a position through the Site, you confirm that all information and documents you submit, including your resume/CV, are accurate and complete to the best of your knowledge. Submitting an application does not guarantee an interview, offer, or employment.

The Site may contain links to third-party websites or services that are not owned or controlled by Sublime Logics, including client websites and social media platforms. We are not responsible for the content, privacy practices, or terms of any third-party site, and inclusion of a link does not imply endorsement.

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We do not warrant that the Site will be uninterrupted, secure, or error-free.

To the fullest extent permitted by applicable law, Sublime Logics and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of, or inability to access or use, the Site or our services.

For engagements governed by Sections 9 and 10, Sublime Logics' liability is limited to the value of the incomplete portion of the project, as calculated against the applicable proposal or Agreement. Sublime Logics is not liable for losses arising from services delivered, services not delivered, or delays in delivery, except where a refund is due under Section 9 or 10 following a cancellation communicated to us in writing.

You agree to indemnify and hold harmless Sublime Logics and its officers, employees, and affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your misuse of the Site or your violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which Sublime Logics is established, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties, consistent with Section 7 above.

We reserve the right to suspend or restrict your access to the Site, without notice, for conduct that we believe violates these Terms, applicable law, or is otherwise harmful to Sublime Logics, other users, or third parties.

We may revise these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any changes take effect constitutes acceptance of the revised Terms.

If you have any questions about these Terms, including our payment, delivery, or refund policies, please contact us:

• Email: info@sublimelogics.com
• Phone: +44 7466 515499
• Address: Flat 4, Fourth Floor, Mall of Sargodha, Sargodha, Pakistan
• Or via our Contact page